According to the author Tolkacheva N.N., recommendations for SLE and ILE will be:

  • “To study and follow the rules of etiquette and diplomacy;
  • Consciously develop skills of communication (compliance with social norms in communication, for example, express sympathy, or ‘fit into’ the conversation);
  • Use an active, empathic hearing, a technique for asking questions;
  • Participate in simulation business games, in social and psychological training;
  • Correctly understand the desires, expectations, and demands of other people; weigh, consider, and respect their rights;
  • Integrate with employees to participate in corporate events: exciting joint trips, and trips to the theater or museum.”

(Tolkacheva N.N., 2011.)

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